Last updated: July 24, 2026
Order processing
Orders are prepared after payment is confirmed. Processing may vary during launches, pre-orders, limited editions, weekends or public holidays. Any special lead time will be shown on the product page or during purchase.
Destinations, costs and estimates
Available destinations, shipping cost and delivery estimate appear at checkout based on the address, cart and available method. Dates are estimates and may be affected by carriers, customs, weather, high demand or other circumstances outside our reasonable control.
Tracking
Where the selected service includes tracking, you will receive a link or number by email once the shipment is registered. The first update may take some time to appear.
Customer delivery address
Check the name, address and contact details before payment. If you notice an error, email soporte.raev@gmail.com immediately. We cannot guarantee changes after preparation or handover to the carrier.
Delivery and collection
The carrier may attempt delivery, leave the parcel at a collection point or request instructions. The customer must follow the shipment and collect it on time. Costs caused by an incorrect address, failure to collect or unjustified refusal may be charged where permitted by law.
Customs and import charges
For shipments outside the applicable customs territory, the destination may impose duties, taxes or handling fees. Unless checkout expressly says they are included, these are paid by the recipient and determined by authorities or the carrier.
Delays, loss or damage
If tracking does not move for an unusual period, shows delivered but the parcel cannot be found, or the parcel arrives damaged, contact us promptly. We will review the issue and may request photographs, address confirmation or other necessary information.
Split deliveries
An order may be divided into multiple parcels where necessary. You may receive separate tracking notices without additional charges that were not accepted at checkout.