Last updated: July 24, 2026
Right of withdrawal
If you purchase as a consumer, you may notify us that you wish to withdraw within 14 calendar days after receiving the order, without giving a reason. Email soporte.raev@gmail.com with your order number and the items you want to return.
Return conditions
Items must be returned unused beyond what is necessary to check their nature, features and size, unwashed, free from odors, stains or damage, and with original tags and accessories where possible. The consumer may be responsible for reduced value caused by handling beyond what is necessary to inspect the product.
Do not send items before receiving instructions. The return address is provided privately after approval to protect the team and route the parcel to the correct logistics point.
Exceptions
The right of withdrawal may not apply to personalized or made-to-specification goods, or sealed goods unsuitable for return for health or hygiene reasons once unsealed, where legally permitted. This does not limit rights relating to defective or non-conforming goods.
Return costs
Unless the item is defective, incorrect or arrived damaged, direct return costs are paid by the customer. We recommend tracked shipping and keeping proof of postage.
Refunds
Where withdrawal applies, we refund the amounts required by law, including the cost of the standard delivery option offered. Extra costs for a more expensive delivery method selected by the customer are not refundable. Refunds are made to the original payment method and may be withheld until we receive the goods or evidence of return.
Damaged, incorrect or non-conforming products
Check your order on arrival. If an item is missing, incorrect or defective, contact us promptly with the order number and clear photographs. Where RÆV is responsible, we cover reasonable costs needed to resolve the issue.
Products sold to consumers in Portugal are protected by the applicable legal conformity guarantee. This policy does not limit mandatory rights.
Exchanges and returned parcels
Direct exchanges are not guaranteed. Where unavailable, you may return an eligible item and place a new order, subject to stock. If a parcel is returned because it was not collected, was unjustifiably refused or the customer supplied an incorrect address, additional costs not legally attributable to RÆV may be deducted.