Last updated: August 12, 2026
Right of withdrawal
If you purchase as a consumer, you may withdraw from the purchase from the moment you place the order and up to 14 calendar days after receiving it, without giving any reason.
If an order includes several items delivered separately, the 14-day period begins when you receive the last item.
You may submit your request through your customer account using the return or cancellation option, or by emailing soporte.raev@gmail.com and providing your order number and the relevant items. When the request is submitted electronically, you will receive confirmation that it has been received.
Order cancellations
You may request cancellation through your customer account while the order has not yet been prepared or fulfilled.
If the order has already been processed or shipped, we may be unable to stop delivery. In that case, you retain your right to withdraw from the purchase and return eligible items within the period stated in this policy.
Return conditions
Items must be returned unused beyond what is necessary to check their nature, characteristics and size; unwashed, free from odors, stains or damage, and with their original tags and accessories where possible.
The consumer may be responsible for any diminished value caused by handling beyond what is necessary to inspect the product.
After notifying us of your withdrawal, you have a maximum of 14 calendar days to send the items. Do not send products before receiving return instructions. The relevant return address will be provided privately so that the parcel is routed to the correct logistics point.
Exceptions
The right of withdrawal may not apply to personalized products or goods made to the customer's specifications, or to sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed, where the law permits that exception.
These exceptions do not limit consumer rights when a product is defective, incorrect, damaged or not as described.
Return costs
Unless the item is defective, incorrect, non-conforming or arrived damaged, the direct cost of returning it is borne by the customer, in accordance with the information provided before purchase.
We recommend using a tracked shipping service and keeping proof of postage until the process is complete.
Refunds
Where the right of withdrawal applies, we will refund the payments required by applicable law, including the cost of the standard delivery option offered by RÆV.
Additional costs resulting from a more expensive delivery option selected by the customer are not refundable.
The refund will be made through the same payment method used for the purchase and within the applicable legal period. We may withhold it until we receive the items or the customer provides valid proof of return, whichever occurs first.
Damaged, incorrect or non-conforming products
Check your order when it arrives. If an item is missing, you receive an incorrect product, or you notice damage or a defect, email soporte.raev@gmail.com as soon as possible and include your order number and clear photographs of the issue.
When RÆV is responsible for the issue, we will cover the reasonable costs necessary to resolve it.
Products sold to consumers in Portugal are protected by the applicable legal guarantee of conformity. This policy does not limit any mandatory consumer rights.
Exchanges
We do not guarantee direct exchanges of size, color or product. When an exchange is unavailable, you may return the eligible item and place a new order, subject to availability.
Uncollected orders or parcels returned to sender
If an order is returned because it was not collected, was unjustifiably refused, or because the customer provided an incorrect or incomplete address, additional costs that are not legally attributable to RÆV may be deducted from the refund.
Contact
Email: soporte.raev@gmail.com